Shipping, changes and refund Policy

Last updated: January 07, 2021

Thank you for shopping at Andrea Veronese.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Andrea Veronese.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Andrea Veronese, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

The Good are sent from Germany. It will take from 5 to 10 working days for the goods to arrive.

Your Order Cancellation Rights

You can’t cancel Your Order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

Conditions for Returns

Virtual or downloadable pictures will not be refunded.

In order for the Goods to be eligible for a return, please make sure that:

  • Purchased in the last 5 days
  • Must be in the original packaging

You can’t return:

  • The goods that arrived in perfect conditions.
  • The supply of Goods made to Your specifications or clearly personalized.
  • The products that are deteriorate rapidly or where the date of expiry is over.
  • The goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only the products with regular regular price. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the address given by mail.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:

You can also check our privacy policy.